[. . . ] Plug your camcorder into your PC using the USB cable provided with your camcorder. [. . . ] Turn on your Camcorder [Left Click] on the file above to download the most recent firmware for the HMXU10 5. Save the firmware file (KPJSSU10M. bin) to your "Desktop" (below image from Windows XP) 6. [Right Click] on the Firmware file on your desktop (KPJSSU10M. bin) and [Left Click] "Copy" 7. Press and hold [Photo] (Figure 1 below), while holding the photo button press and hold [Power](Figure 2 below) 2. The camcorder will automatically turn OFF after the "Samsung" logo is displayed. Note: If the firmware upgrade fails you will receive a message, FW update NG or FW update XX. [. . . ] Note: If the firmware upgrade fails you will receive a message, FW update NG or FW update XX. [. . . ]